Return and Exchange
At Crossroads Jackets, we want to maintain long-term healthy relationships with our valued customers. That is why we have customer friendly 30 days return and exchange policy. We have been in the fashion industry for the last decade and deeply observed that the majority of the orders return due to incorrect size selection from the customers. In order to reduce this severe issue, we always help our customers to choose the correct size for them. Not just help them but we also recommend our customers to double check their measurements on the size selection menu of every product. We clearly stated on our size selection tab on every product that you must check our size chart first before ordering.
After placing an order if you have changed your mind before and after the jacket has been shipped to your address we can accept your request with some conditions if the request is not fraudulent and non-legitimate matters. Refunds or exchanges are entertained only under the following circumstances:
- Return and Exchange policy is only valid up to 30 days from the date of purchase.
- The product comes as a defective piece at your delivery spot.
- Your received jacket or product doesn’t match your ordered description, for example your selected Medium size but got a large or order black color but got brown color.
- The jacket is not the same as you order. Totally different from your selected one. (all jackets may be different from the showing pictures because of photo shoot effects or they are Celebs Replica)
- Custom size jackets & custom changes in jackets like different color and material selection; these jackets are non-refundable.
- Jacket must be returned in the same new condition. It shouldn’t be damaged, No Tags removed, Torn, Jagged or Grubby. Damaged jackets will not be accepted.
- You have to send us delivered product pictures on demand.
- Return and exchange will only be accepted if the products are returned at the address provided by Crossroads Jackets team.
- To create a good relation we may offer partial refund offer to our customers and cut down our profit margin to make them happy.
Before you decide any return or exchange you must first contact with our support representative and provide the detail reason of return or exchange. Once we approve your request then you ship back your product to us.
Return Shipping Cost
Customers are responsible for the returns shipping charges if they don’t want our product.
We doing it as like eBay and Amazon do, because we already spend $25 to $50 in shipping depending on customer’s location and weight of the package.
In case Crossroads Jackets is unable to deliver your order or delayed the order by 30 working days or we cannot resolve the issue and you still wish to get a refund, you are justified to get a refund accordingly.
If it is recognized that the shipped product never reached you, we owe you a full refund.